Terms of Service

Effective Date: October 5, 2026

1. About These Terms

These Terms of Service ("Terms") are an agreement between you and Autoworklet, LLC ("Autoworklet," "we," "our," or "us"). They govern your use of our website, web and mobile applications, automation platform, APIs, and related services (collectively, the "Services").

You accept these Terms when you agree to them at sign-up, when you sign in, or when you use the Services. If you use the Services for an organization, you accept these Terms for that organization and confirm that you have authority to do so. In that case, "you" includes the organization.

Our Privacy Policy explains how we handle personal information and is part of these Terms. If you have signed an order form, enterprise agreement, or Business Associate Agreement with us, that document controls where it conflicts with these Terms.

If you do not agree to these Terms, do not use the Services.

2. Eligibility and Accounts

  • You must be at least 18 years old to use the Services.
  • Give accurate account information and keep it up to date.
  • Keep your password and other sign-in methods secure, and turn on multi-factor authentication.
  • Do not share your sign-in. Invite other people to your organization so that each person has their own account.
  • You are responsible for activity under your account, and for the people you add to your organization or invite to your dashboards.
  • Tell us right away at [email protected] if you suspect unauthorized access to your account.

Organization admins control who belongs to their organization, and can see and change the content in it.

3. The Services

Autoworklet lets you teach, build, run, and monitor automations that operate websites and software on cloud computers. The Services include Teach, automations with their schedules and triggers, the cloud computer desktop, run reports, data grids and datasets, dashboards and published dashboard sites, the External Run API and MCP endpoints, the mobile app, and Crew.

Features we label as preview, beta, or experimental are provided as is. They may change or stop, and they may have fewer safeguards than the rest of the Services.

4. Automations Act on Your Behalf

An automation does real things in other systems. It signs in, clicks, types, submits forms, sends messages, moves files, and changes data. You decide what your automations do and when they run.

  • You authorize us to run your automations, and to use the credentials, one-time-code secrets, and files you store with us to do so.
  • You confirm that you are allowed to access each account and system your automations use, and that automating it does not break that system's terms or your agreements with its owner.
  • You are responsible for what your automations do, including purchases, payments, submissions, messages, and changes to or deletion of data in other systems.
  • Review new and changed automations before you rely on them. Use dry runs, approval steps, and trial runs where they are available, especially before an automation takes an action that cannot be undone.
  • Automations can fail or behave differently when a website or application changes. Check the results of runs that matter to you.

We keep stored passwords and one-time-code secrets in an encrypted secret store and use them only to run the automations you set up. You can delete them at any time.

5. AI Features

The Services use AI models from the third-party providers listed in our Privacy Policy. They understand your recordings and descriptions, write and repair automation scripts, find elements on screen, answer questions, power voice features, and review runs.

  • AI output can be wrong or incomplete, and it can differ from one request to the next. Check it before you rely on it, and review an automation's script before it acts on systems that matter to you.
  • We send content to AI providers only to provide the Services to you.
  • We do not use Your Data to train AI models.
  • When you use a voice feature, your microphone audio is sent to an AI provider as you speak.

6. Crew

Crew lets an automation hand a task to a person. If you or one of your automations posts a task to Crew, a Crew worker engaged by Autoworklet will see and operate the cloud computer for that task, including anything shown on its screen.

Every Crew worker must accept our Crew Worker Agreement before taking a task. It requires them to use what they see only for the task and to keep it confidential, and their task sessions are recorded.

  • Post only tasks you are comfortable showing to a person outside your organization.
  • Do not post tasks that involve protected health information.
  • Crew credits are prepaid and are used up as your automations post tasks.

7. Your Data

7.1 You Own Your Data

You keep ownership of everything you upload, record, create, or process through the Services, including recordings, descriptions, automation scripts, files, run results, and datasets ("Your Data"). The automation scripts the Services write for you are part of Your Data.

7.2 How We Use Your Data

You give us a non-exclusive, worldwide, royalty-free license to host, copy, process, transmit, and display Your Data only as needed to provide, secure, and support the Services, and to do what you direct, such as publishing a run receipt or a dashboard site.

We do not sell Your Data, and we do not use it to train AI models. We may use aggregated, de-identified usage statistics, which do not identify you or your organization, to operate and improve the Services.

7.3 Support Access

Authorized Autoworklet staff may access your organization to provide support, to investigate security or abuse, or to meet legal obligations. Support access is time-limited and recorded in audit logs.

7.4 Your Responsibilities

You are responsible for Your Data, and for having the rights, notices, and consents needed to process it through the Services, including under data protection laws such as the GDPR, the CCPA, and HIPAA.

8. Sharing and Publishing

Some features make Your Data visible outside your organization. You choose when to use them, and you are responsible for what you share.

  • Anyone with the link can view a published run receipt or a public dashboard site. A public dashboard site shows every row of the tables it is connected to, except columns you hide.
  • Embedded widgets show their content on the websites where you place them.
  • When you share an automation with someone outside your organization, they can run it. Their runs execute in your organization with its stored credentials and files, and are billed to the organization that accepted the share.
  • People you invite to a dashboard site can see it, and the people you make operators can run its automations. You can remove them at any time.
  • API keys and MCP credentials act for your organization. Keep them secret, and revoke any key you think has been exposed.

Unpublishing or revoking access stops new access. It cannot recall copies that others have already made.

9. Acceptable Use

You agree not to:

  • Break any law or regulation, or infringe or violate anyone's rights
  • Access systems, accounts, or data you are not authorized to access, or automate a website or account in breach of its terms
  • Defeat CAPTCHAs, rate limits, or other access controls on third-party systems without the owner's permission
  • Send spam or unsolicited bulk messages, or use the Services for fraud, phishing, or harassment
  • Upload or run malware, or use cloud computers for cryptocurrency mining, attacks on other systems, or other work unrelated to your automations
  • Interfere with or disrupt the Services, or probe, scan, or test their security without our written permission
  • Access the Services by automated means other than our documented APIs and MCP endpoints, or get around plan limits, usage metering, or billing
  • Reverse engineer, decompile, or disassemble the Services, except where the law allows it despite this restriction
  • Resell the Services, or offer them to others as a service, without a written agreement with us
  • Use the Services to build a competing product
  • Upload content you do not have the right to use

We may suspend or limit access, stop a run, or remove content that violates this section or puts the Services, other customers, or third parties at risk.

10. Protected Health Information (HIPAA)

Do not upload, record, or process protected health information ("PHI"), as defined by the Health Insurance Portability and Accountability Act ("HIPAA"), except in an organization we have set up to handle PHI (a "HIPAA organization"), and there only as this section allows. We set up a HIPAA organization only after the customer that owns it has signed a Business Associate Agreement ("BAA") with us. To request a BAA, contact [email protected].

In a HIPAA organization, a BAA covers only the following parts of the Services. Keep PHI within them:

  • Your HIPAA organization's cloud computers, including the automations that run on them and the data those automations and your members open, enter or save there
  • Files stored in your HIPAA organization, other than automation scripts, including files your automations save, files your members upload in the app, and files your partners upload through a drop box or a dashboard site's file area
  • Run reports and their screenshots, and the live screen of a run or cloud computer, which members of your organization can view only in the app, after signing in with a second factor

Keep PHI out of all other parts of the Services, even in a HIPAA organization. A BAA does not cover them, and some of them rely on providers that have not signed a BAA with us. They include:

  • What you or others send to start or direct an automation: run inputs and saved defaults, webhook requests, email sent to an email trigger and its attachments, Google Calendar and Google Drive trigger events, chat messages, and answers you give when an automation asks for input
  • Results an automation records in the Services: its outputs, log and chat messages, automation memory, dataset records, and what it passes to another automation
  • Datasets, grids, spreadsheets, doc sets and boards, including rows and documents you add yourself
  • Automation scripts, and the names and descriptions you give to automations, datasets, dashboards, schedules, triggers and chat rooms
  • The External Run API and MCP endpoints, including files uploaded through them
  • Notifications and messages sent outside the app, including email and its attachments, mobile push notifications, Slack and Telegram, and what you send us through a contact form or support request
  • AI features, including the AI script, dashboard and form assistants and AI chat
  • Integrations such as Google Sheets, Google Drive and Google Calendar, including Google Drive sharing and the calls a script makes to them
  • What people outside your organization send to or see from an automation you share with them, public dashboard sites, public datasets and boards, and embedded widgets
  • Autoworklet software you run on your own computers, such as the awl command line tool and the browser extension

These features are not available in a HIPAA organization: Teach, AI repair of automation scripts, AI inside your automations, desktop recording, Crew, published run receipts, public run chats, publishing an automation for others to browse and copy, and public dashboard sites that show your organization's files.

We will update these lists as coverage changes, as described in Section 22. You are responsible for keeping PHI within the covered parts of the Services listed above, including in how you set up your automations and in what the people you add to your organization or invite to your dashboard sites enter, and for your own obligations under HIPAA.

11. Security

We protect the Services with measures that include encryption in transit and at rest, role-based access controls, multi-factor authentication, session time limits, and audit logging. Our compliance documentation, including the status of our SOC 2 Type II work, is available through our Trust Center.

You are responsible for:

  • Using strong passwords and multi-factor authentication
  • Keeping your credentials and API keys secret
  • Giving people in your organization only the access they need
  • Reporting vulnerabilities and security incidents to [email protected]

If we learn of a security incident that affects Your Data, we will investigate it, take reasonable steps to limit the harm, and notify you without undue delay and as the law requires.

12. Personal Data You Process

When you use the Services to process personal data about other people, you decide why and how it is processed, and we process it on your behalf. In that role, we will:

  • Process it only to provide the Services and as you instruct through your use and settings, unless the law requires otherwise
  • Use only the subprocessors listed in our Privacy Policy, and update that list when it changes
  • Help you respond to requests from people to access, correct, or delete their data
  • Delete or return it after your account ends, as described in Section 16

If you need a data processing agreement or international data transfer terms, contact [email protected].

13. Fees, Billing, and Renewal

  • Plans, prices, included allowances, and usage rates are shown on our pricing page and in your billing settings. Prices are in U.S. dollars and do not include taxes, which you pay.
  • Paid subscriptions renew automatically at the end of each billing period until you cancel. When you subscribe, you authorize us and our payment processor, Stripe, to charge your payment method for each renewal and for usage.
  • Usage beyond your plan's included allowance, such as execution minutes and storage, is billed after the fact at the rates on our pricing page. Usage recorded after an invoice closes may be billed on a separate invoice, including after you cancel.
  • The Free plan has no payment method on file. It stops at its limits until the month resets or you upgrade.
  • Add-ons, such as extra concurrent sessions, are billed as shown when you add them. Crew credits are a one-time prepaid charge.
  • When you accept an automation shared from another organization, the runs you start are billed to your organization.
  • You can change or cancel your plan in Manage Subscription. Cancellation takes effect at the end of the current billing period. Your organization then returns to the Free plan if it is eligible, or otherwise becomes inactive.
  • We will notify you before a price change applies to your subscription. The new price applies from your first billing period after the notice.
  • Fees are non-refundable, except where the law requires a refund or Section 16.2 provides one.
  • If a payment fails, we may suspend paid features until it is paid.
  • Enterprise plans are governed by their order form.

14. Third-Party Services

The Services work with websites, applications, and services that we do not control, including the sites your automations operate. Your use of a third-party service is subject to that service's own terms.

We are not responsible for third-party services you choose to use or automate, including their availability, their changes, or what they do with data your automations send them. We remain responsible for the providers we use to deliver the Services, as described in Section 12.

15. Availability and Changes to the Services

We work to keep the Services available, but we do not guarantee uninterrupted or error-free operation, and we offer no service level agreement unless one is in a signed agreement with you. Maintenance may interrupt the Services, and we give advance notice of planned maintenance when we can.

We may add, change, or remove features. We will give you reasonable notice before we remove a feature you pay for.

16. Suspension and Termination

16.1 By You

You can stop using the Services at any time. Cancel a paid plan in Manage Subscription. To delete your account, email [email protected].

16.2 By Us

We may suspend or end your access immediately if you violate these Terms, do not pay, create a security or legal risk, or if the law requires it. We may also end these Terms for any other reason with at least 30 days' notice. If we do, we will refund any prepaid subscription fees for the unused part of your billing period.

16.3 What Happens When Your Account Ends

  • Your access to the Services ends.
  • Before it ends, you can export Your Data: download automation projects, export run history and datasets as CSV, and download stored files.
  • For 30 days after it ends, we keep Your Data and will help you retrieve it if you ask. After that, we may delete it. Copies in backups are removed on their normal schedule, and we keep what the law requires us to keep.
  • You still owe any fees incurred before it ended.
  • Sections 7, 13 (for fees owed), and 17 through 23 continue to apply.

17. Intellectual Property

The Services, including our software, automation engine, designs, and documentation, belong to Autoworklet and its licensors and are protected by intellectual property laws. These Terms give you a limited, non-exclusive, non-transferable right to use the Services while your account is active.

You may not copy, modify, or create derivative works of the Services, remove proprietary notices, or use our name, logo, or trademarks without our written permission.

If you send us feedback or suggestions, we may use them without any obligation to you.

18. Disclaimers

The Services are provided "as is" and "as available," without warranties of any kind, express or implied. We disclaim all warranties, including:

  • Warranties of merchantability, fitness for a particular purpose, and non-infringement
  • Warranties that the Services will be available, accurate, reliable, or error-free, or will meet your requirements
  • Warranties that automations or AI output will be accurate or complete, or that automations will keep working when third-party systems change

Some jurisdictions do not allow the exclusion of implied warranties, so some of these exclusions may not apply to you.

19. Limitation of Liability

To the maximum extent permitted by law:

  • We are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or business opportunities
  • We are not liable for actions your automations take as you configured or approved them, or for the acts of third-party services you use or automate
  • Our total liability for all claims relating to the Services is limited to the greater of the fees you paid us in the 12 months before the claim arose, or US $100

Nothing in these Terms limits liability that cannot be limited by law. Some jurisdictions do not allow these limitations, so some of them may not apply to you.

20. Indemnification

You will defend, indemnify, and hold harmless Autoworklet and its officers, employees, and agents from third-party claims, and the related losses and costs, including reasonable legal fees, arising from:

  • Your Data
  • What your automations do in third-party systems
  • Content you publish or share through the Services
  • Your violation of these Terms, of applicable law, or of a third party's rights or terms

We will tell you promptly about any such claim and cooperate with your defense at your expense.

21. Disputes

21.1 Governing Law

These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict of law rules.

21.2 Talk to Us First

Before starting a claim, send the other party a written description of the dispute: to us at [email protected], or to you at the email address on your account. We will both try in good faith to resolve it informally within 30 days.

21.3 Binding Individual Arbitration

If the dispute is not resolved, it will be settled by binding individual arbitration administered by the American Arbitration Association (AAA). The AAA Consumer Arbitration Rules apply if you use the Services as an individual for personal purposes, and the AAA Commercial Arbitration Rules apply otherwise. The arbitration will take place by video, in the county where you live or do business, or in another place we both agree on. Filing and arbitrator fees are paid as the applicable AAA rules provide.

Either party may instead bring an individual claim in small claims court, and either party may ask a court for an injunction to stop infringement or misuse of intellectual property or unauthorized access to the Services.

21.4 No Class Actions

Disputes are resolved only on an individual basis. Neither party may bring or take part in a class, collective, or representative action, and an arbitrator may not combine claims of different people. If this paragraph is found unenforceable for a claim, that claim will be decided in court and not in arbitration.

21.5 Opting Out of Arbitration

You can opt out of Sections 21.3 and 21.4 within 30 days after you first accept these Terms, or this version of them if you accepted an earlier one. Email [email protected] with your name, the email address on your account, and a statement that you opt out of arbitration. Opting out does not affect the rest of these Terms.

21.6 Courts

Any dispute that is not arbitrated will be resolved exclusively in the state or federal courts located in Delaware, and both parties consent to their jurisdiction.

21.7 EU/EEA Residents

If you are located in the EU/EEA, you may have additional rights under applicable consumer protection laws, including the right to bring proceedings in your local courts. Nothing in this section limits your rights as a consumer under EU/EEA law.

22. Changes to These Terms

We may update these Terms. For a material change, we will notify you by email or in the Services before it takes effect, normally at least 14 days in advance. A change required by law or made for security reasons may take effect sooner. The effective date at the top of this page shows which version applies.

If you keep using the Services after a change takes effect, the updated Terms apply to you. If you do not agree, stop using the Services and cancel your subscription before the change takes effect. A change to Section 21 does not apply to a dispute that either of us already knew about before the change.

23. General Provisions

23.1 Entire Agreement

These Terms, our Privacy Policy, and any order form, enterprise agreement, or Business Associate Agreement you sign with us are the entire agreement between you and Autoworklet about the Services.

23.2 Severability and Waiver

If any provision of these Terms is found to be unenforceable, the rest remain in effect. Our failure to enforce a provision is not a waiver of it.

23.3 Assignment

You may not assign or transfer these Terms without our written consent. We may assign them in connection with a merger, acquisition, or sale of assets.

23.4 Notices

We send notices to the email address on your account. Send legal notices to us at [email protected].

23.5 Events Beyond Our Control

Neither party is liable for a delay or failure caused by events beyond its reasonable control. This does not excuse an obligation to pay.

23.6 Export Controls and Sanctions

You will comply with U.S. export control and sanctions laws. You may not use the Services if you are located in a country subject to comprehensive U.S. sanctions, or if you are on a U.S. government list of restricted parties.

23.7 Relationship of the Parties

You and Autoworklet are independent parties. These Terms create no partnership, employment, or agency relationship, and no third party has rights under them.

23.8 Copyright Complaints

To report content on the Services that you believe infringes your copyright, email [email protected] with the information required by 17 U.S.C. § 512(c)(3).

23.9 Contact

If you have questions about these Terms, contact Autoworklet, LLC: